Above all else, we are committed to the care and improvement of human life. In recognition of this commitment, we strive to deliver high quality, cost effective healthcare in the communities we serve. To accomplish this we would like to know what we are doing right or what needs improvement. We depend on our patients and their families to keep us informed.
If you have a complaint involving our surgery center and wish to speak to someone directly, please call during regular business hours and ask to speak to the Administrator at (941) 488-2030 or write to:
- Surgery Center at St. Andrews
- Attn: Administrator
- 1350 E Venice Ave,
- Venice, FL, 34285
Filing a complaint will not adversely affect your care or access to care. If you have a complaint against this facility, you may directly contact:
- Agency for Health Care Administration
- Complaint Administration Unit
- 2727 Mahan Drive, Bldg. 1
- Tallahassee, FL 32308
- (888) 419-3456
- http://ahca.myflorida.com/contact/index.shtml
If you have a complaint against a health care professional, you may contact:
- Florida Department of Health
- Consumer Services Unit
- 4052 Bald Cypress Way, Bin C75
- Tallahassee, FL 32399-3260
- (850) 245-4339
- http://www.floridahealth.gov/
All Medicare beneficiaries may also file a complaint or grievance with the Medicare Beneficiary Ombudsman. Call (800) 633-4227 or visit the webpage at https://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html
Our surgery center is accredited by the following organization; you may also contact them directly with any concerns/complaints:
- Accreditation Association for Ambulatory Health Care, Inc.
- 5250 Old Orchard Road, Suite 200
- Skokie, Illinois 60077
- (847) 853-6060
- http://www.aaahc.org/contact-us/